Support & Learning

Google recently updated the download API, which made the download feature in certain old versions inaccessible. We provide a patch version to fix this issue, you can download it from the links below.

WIN:

• UniConverter 12 patch version: http://resource.wondershare.com/003/485/UniConverterSetup12_0_1_setup.exe
• UniConverter 13 patch version: http://resource.wondershare.com/003/486/UniConverterSetup_9629_13.0.2_64bit.exe

MAC:

• UniConverter 12 patch version: http://resource.wondershare.com/003/487/Wondershare_UniConverter_735_12.6.2.zip
• UniConverter 13 patch version: http://resource.wondershare.com/003/488/Wondershare_UniConverter_9631_13.0.2.zip

*Note: For UniConverter 14 users, according to our upgrade policy, you can directly upgrade to UniConverter 15. So you just need to click the link below to download V15.7.3 and try again: 

• Windows: https://download.wondershare.com/cbs_down/uniconverter15_64bit_15.7.3_full14204.exe
• Mac Intel: https://download.wondershare.com/cbs_down/uniconverter15-mac_15.7.3_full14207.zip
• Mac ARM: https://download.wondershare.com/cbs_down/uniconverter15-mac_arm_15.7.3_full14207.zip

Meanwhile, to ensure a better product experience, we highly recommend upgrading to UniConverter 16, which added and improved

• Comprehensive format support with optimal support for AV1/VP9/VP8 encoders.
• Fastest hardware GPU full-process acceleration with AMD, NVIDIA, INTEL, and more.
• Intel Hyper Encode Multi-GPU acceleration.
• Nvidia Split Frame Multi-GPU acceleration.
• 4K/8K/HDR high-definition lossless conversion.
• Sole provider of AV1 GPU full-process acceleration.

You can now upgrade UniConverter 16 at an exclusive discounted price using the link below: https://videoconverter.wondershare.com/upgade-uniconverter-with-discount-16.html 

If you have already purchased UniConverter 16, you can download the most powerful version with abundant AI-powered features here: https://videoconverter.wondershare.com/