Support & Learning

To view all product offerings, software details, and pricing, visit overview.

Why is there no sound in the downloaded video?

Please first confirm whether the site you are downloading is a site that is clearly not supported, such as Netflix, Amazon Premiere, etc. If it is indeed a site that our program supports downloading, but there is no sound after downloading, please check whether there is sound when the video is played in the browser. If the problem persists, please contact us with the video URL and log file.

Was This Helpful?

More ways to get help

Account Center

Sign in with Wondershare ID to get invoice, redeem serial number, cancel subscription, etc.

Contact us

Can’t find the answers you’re looking for? We’re here to help.