Support & Learning

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Why is there no upgrade plan though I had purchased UniConverter previously?

There are 4 situations if you see no upgrade plan:
1. The license was invalid, which means it was expired or refunded.
2. The license you purchased is not a perpetual type but a yearly, team, or other type of license.
3. You have purchased from third-party channels, such as affiliates, resellers, agents, and giveaways.
4. The wrong email was entered. Please make sure you enter the correct license email to check. 

If your situation does not belong to the above, please contact the Wondershare Support Team with the screenshot of your valid order/payment details for our program, we will reply in 24 hours and help you out as soon as we can. 

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