Support Center / Wondershare FAQs - Wondershare - General
What are the options to do if the product crashes while burning?

To get a successful burning, please always make sure you are using the latest version. That is, click on Help > Check for Updates… (For Mac version, click on Wondershare DVD Creator on top menu and select Preferences > Update). Or you can reinstall the program using the following link to ensure of it.

Windows: http://download.wondershare.com/dvd-creator_full619.exe

Mac: http://download.wondershare.com/mac-dvd-creator_full330.dmg

If you are already using the latest version but still meet the issue, we'll ask you to find the program's log file and contact us. And we will be able to offer further assistance. Here is the way to find the log files.

For Windows:

(1) Right-click the icon of the program, and select Properties > Open File Location, it will direct to the installation folder of this program.

(2) Find a folder named "log" and send all the files in the folder to us.

For Mac:

1. Control-click Finder and select Go to Folder.

2. Enter ~/Library/Logs/

3. Find DVD Creator.log and attach it to us.

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