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What can I do if the software crashes when starting the program?

Last Revised: 2018-08-27 18:19:17
If Video Editor crashes when starting, please follow the steps below to fix it:

1. Download this tool from the following link to remove the program completely.
http://www.piriform.com/ccleaner

2. Refer to the following link to reinstall Video Editor again.
Download URL: http://download.wondershare.com/cbs_down/video-editor_full846.exe

If the case persists after re-installation, contact us with the following information for continued support.

1. A screenshot of the error.
You can press PRINTSCREEN (PrtSc) in the keyboard and then click Start->All Programs-->Accessories-->Paint to open the program. Use CTRL+V to paste the screenshot and save the file. Or send us a screenshot with this tool, http://prntscr.com/

2. The log files. Find the log files via the steps below.
Right-click the icon of the program and select Properties, then click Open File Location (Win 7 or Vista) or Find Target (XP), it will direct to the installation folder of this program.


(2) Find a folder named "log" and send all the files in the folder to us.

 

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