Please try to recover data less than 10G each time. Sometimes the program will crash if too much data gets recovered at the same time.
If the crash affected the recovery process, please kindly submit the log files to the Support team. Our engineers will help you solve this problem.
For Windows:
Find the log files by clicking the Menu button on Wondershare Recoverit - Log Files. Please compress the logs in the folder before sending them to us for there may be several logs.
For Mac:
1.Click Wondershare Recoverit in the Menu bar at the top and choose Log files.
2.Follow the methods below to collect crash files and send to us.
Method 1:
View the operation guide video
https://www.loom.com/share/a31eab0555af4c00876be7daa250657f
Method 2:
Select "launch"-"Console" on the computer, and then "Crash Report"