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What should I do if the product crashes while ripping a DVD?

Last Revised: 2018-08-27 18:19:06
If the product crashes when ripping or loading a DVD, first check if the DVD file plays properly on your Mac. Second, check if this case also occurs with other DVDs.

If the problem only occurs on the one DVD, it may have a special protection encoding on the disk.
In this case, you can contact us and send the following information of the DVD for us to test.
Title, Region Code and Amazon purchase link (if applicable)

If the crash occurs on all DVDs and video files, you can click on the Report
Crash window, then save the information of the problem. You can also contact us at http://support.wondershare.com and send us your DVD information and steps taken leading to the crash.

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