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Support Center / Wondershare FAQs - Wondershare - General
What to do if nothing received after payment?

If you don't receive the product after payment, please check below to rectify the situation:

1) Email with registration info from Wondershare assigned to your spam and please check your spam folder.

2) System malfunction and failed sending out registration code, please click “Retrieve Product Registration Code”(http://support.wondershare.com/en/retrieve) for it manually.

3) Contact Wondershare Support for immediate assistance with below info provided:

Order number

Licensed email

Buyer's full name

Payment method

Transaction ID

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Sign in with Wondershare ID to get your order info, plan info. And you can get invoice, get keycode, redeem the serial number, cancel subscription, contact support team in Account Center.