Support Center / Wondershare FAQs - PDFelement - For Mac
Why I cannot Activate PDFelement 7 after Payment or Upgrade for Mac?

There are several facts to affect that you cannot activate the PDFelement 7.
1) You may download 6 version instead of 7. If your registration windows requires you to use registration code to activate it, it means that you downloaded 6 version. You can re-download correct version via below links.
Wondershare PDFelement for Mac
Wondershare PDFelement for Windows
2) You may login with wrong email to activate the software. You have to login with the email you used to purchase the software to activate it.
3) You may buy wrong platform. Our license cannot run cross platform. Our Windows license cannot be used on MAC, vice versa.
4) You may use version 6 code to activate the version 7. Our PDFelement version 7 cannot be activated with version 6 code. You can check via https://pdf.wondershare.com/upgrade7.html to see if you can get 1 year or 1 quarter license for PDFelement. If you cannot get giveaway there, you need to buy PDFelement version from our website directly.
5)If you get registration code or serial number of PDFelement version 7 which cannot be used to activate the PDFelement version 7 diectly, please visit https://pdf.wondershare.com/faqs/how-to-activate-pdfelement-7-with-registration-code-or-serial-number.html to redeem it before you try to activate the software.

Can’t find your answer?

Live Chat

Wondershare support will be happy to help!
Feel free to ask us anything.

Service Time: Mon~Fri, 24 hours a day

Chat Now
Submit online form

Simply contact our support team who are happy to help out.
Service Time: Mon~Fri, 24 hours a day

Call us for support

International phone rates may be charged by your service provider.
Service Time: Mon~Fri, 24 hours a day


Sign in to Wondershare ID

Sign in with Wondershare ID to get your order info, plan info. And you can get invoice, get keycode, redeem the serial number, cancel subscription, contact support team in Account Center.