PDFelement

Support Center / Wondershare FAQs - PDFelement - For Mac
Why I cannot Activate PDFelement 7 after Payment or Upgrade for Mac?

There are several facts to affect that you cannot activate the PDFelement 7.
1) You may download 6 version instead of 7. If your registration windows requires you to use registration code to activate it, it means that you downloaded 6 version. You can re-download correct version via below links.
Wondershare PDFelement for Mac
https://download-es.wondershare.com/mac-pdfelement_full5256.zip
Wondershare PDFelement for Windows
https://ssl-download-es.wondershare.com/pdfelement-pro_full5257.exe
2) You may login with wrong email to activate the software. You have to login with the email you used to purchase the software to activate it.
3) You may buy wrong platform. Our license cannot run cross platform. Our Windows license cannot be used on MAC, vice versa.
4) You may use version 6 code to activate the version 7. Our PDFelement version 7 cannot be activated with version 6 code. You can check via https://pdf.wondershare.com/upgrade7.html to see if you can get 1 year or 1 quarter license for PDFelement. If you cannot get giveaway there, you need to buy PDFelement version from our website directly.
5)If you get registration code or serial number of PDFelement version 7 which cannot be used to activate the PDFelement version 7 diectly, please visit https://pdf.wondershare.com/faqs/how-to-activate-pdfelement-7-with-registration-code-or-serial-number.html to redeem it before you try to activate the software.

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