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How to Cancel Subscription or Renewal service

Last Revised: 2019-09-24 13:43:32

Automatic Renewal Service means that the payment platform that you have gone through will charge the amount automatically (plus applicable taxes), prior to the expiration of your 1 Year License, 1Quarter License or 1 Month Licesne.

If you wish to cancel the renewal service and don't want to be charged again, please click on the link below to enter your licensed email or order number and cancel the renewal service: http://support.wondershare.com/cancel_subscription.html. This link can be used to cancel subscription for orders started with "Q","QS", "W", "AC" and "M". 

If your order starts with “B”, “AG”, “3” and “U”, Please follow below steps to cancel subscription.

Paypal (order number starts with “B”)
For order handled by PayPal platform, you will have to cancel the automatic renewal service on your own. Here is the instruction that might help you. https://www.paypal.com/us/selfhelp/article/how-do-i-cancel-a-subscription-faq577/3
-Cancelling a subscription cancels all future scheduled payments of that subscription. A subscription can be cancelled up until the day before the next scheduled payment in order for you not to be charged.
-Click the SettingsIcon Settings icon near the top of the page.
-Select Preapproved Payments under "Payment settings."
-Select the merchant whose agreement you want to cancel and click Cancel.
-Click Cancel Profile to confirm your request.

Avangate (order number starts with “AG”)
For orders handled by Avangate, you can stop the renewal service simply by logging in Avangate myAccount site https://secure.2co.com/myaccount/, and going to “My Products”. There you can click on “Stop automatic license renewal” beneath each product that has this option enabled.

Regnow(order number starts with “3”)
For orders handled by Regnow, please visit the link here and input your order information(the original order number that you received). Click on the order number and you can cancel the recurring payment.

Swreg(order number starts with “U”)
For orders handled by SWREG, you can visit the Cancel Subscription link for SWREG customer support at https://www.cardquery.com, and click on "I want to cancel my recurring payment." Or click this link directly and cancel the renewal service on your own, you need to enter the licensed email address and the first order number: https://www.cardquery.com/app/support/customer/order/search/cancel_recurring_order

If you fail to cancel subscription, please contact our Support Team directly. 

Related FAQ
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Could I change license from Windows version to MAC version /MAC version to Windows version?