Support & Learning

How do I fix installation getting stuck?

1. Check your internet connection
Make sure your network is stable and not experiencing interruptions.

2. Run the installer as administrator
Right-click the installer file and select “Run as administrator.”

3. Temporarily disable antivirus or firewall
Some security programs may incorrectly block the installation. Temporarily turn them off and try installing again.

Was This Helpful?

Need More Help?

Explore additional support options if you can’t find
what you’re looking for.

Account Center

Sign in with Wondershare ID to get invoice, redeem
serial number, cancel subscription, etc.

Contact us

Can’t find the answers you’re looking for? We’re here to help.