In some cases like software freezes or stops responding, Wondershare support engineers may request a dump file to fix the technical issue.
To get the process dump file:
1. Press Ctrl+Alt+Delete on the keyboard.
2. Select Task Manager.
3. If you are using:
- Windows 7, go to the Processes tab.
- Windows 11, the Processes tab will be opened by default. Proceed to the next step.
- Windows 8, 8.1, 10, or Windows Server 2008, click More details.
4. Right-click the Wondershare software process for which you need to create a dump file. Select Create Dump File.
5. Wait until you get the notification on the successful creation of the file.
6. Copy the path to the dump file.
7. Click OK.
8. Press the Windows key + E combination on your keyboard.
9. Paste the copied path to the folder to the address line.
10. Press Enter on the keyboard.