Support & Learning

How to Get Your License Information After Purchase

After completing your payment, a confirmation email containing your license information will be sent to you. If you have not received it, it may have been filtered into your spam or junk folder, so please check there first.

If you cannot find the confirmation email in your spam or junk folder, it is possible that an incorrect email address was entered during the order. In that case, please contact our Support Team and provide the following information to help us assist you quickly:

  • A screenshot of your payment

  • Payment date and transaction ID

  • The first 6 digits and last 4 digits of your credit card number

  • Full name of the cardholder

Was This Helpful?

Need More Help?

Explore additional support options if you can’t find
what you’re looking for.

Account Center

Sign in with Wondershare ID to get invoice, redeem
serial number, cancel subscription, etc.

Contact us

Can’t find the answers you’re looking for? We’re here to help.