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How to retrieve or reset my password

Retrieve your password

If you forgot your password or get the error message “User name or password error”, you can retrieve your password with your Wondershare ID.

In the login page, click Forgot your password.

In the Forgot password window, enter the email address associated with your Wondershare ID and click Send Code. Enter the verification code you receive. Then, enter your new password twice to confirm and click Reset and Login.

Reset your password

To ensure the security of your account, it’s a good idea to periodically change your password. Here’s how to do it:

1. Sign in to your account center,

2. Under Account, click Security & Password

3. Input your current password and your new password, and then click Change Password

4. Your password has now been successfully changed!

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