What to do if MobileTrans fails to load the data on the target phone?

If MobileTrans – Phone Transfer is able to recognize your device, but load the data without success, follow the troubleshooting steps below.

  • Try to connect the device with another USB cable. It’d be better to use a genuine cable.
  • Restart your target phone and MobileTrans.
  • If it still doesn’t work, please contact our support team by submitting a ticket and enclose the log file directives that we need to analyze why the issue happens.

If it's a PC version, you can follow the steps to get the log file.

  • Step 1: Open MobileTrans, go to the menu in the top right corner, and you will be able to see the log icon.
  • Step 2: Click on the log icon, and you will be guided to another window, go back to the last folder, you will see the log folder.
  • Step3: Right-click on the log folder, select send to compressed(zipped)folder.

Here is Video for your reference.

If it's Mac, please go to the path ~/Library/Logs to find the drfoneTransfer.log. I upload the image of which log we need here.

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