Usually, this is caused by unstable or poor internet connection. Follow the troubleshooting steps below.
- The first step is to make sure you are trying to register is exactly the one you’ve purchased. Please note the registration code for the Windows version and Mac version is different. So check if you got the correct version.
- The second step is to double-check the spelling of the licensed e-mail address or registration code, as both are case-sensitive. It is recommended to copy the e-mail and registration code directly from the registration e-mail and then paste them into the corresponding text boxes in the registration window.
- If it still doesn’t work, you can try the direct download links below instead. They will give you a full installer, so you can even install mobiletrans offline.
Tip: Make sure there is no blank at the beginning and end of the licensed email and registration code when you paste them.
If this does not solve your issue, you can contact us for assistance. To help you fix it sooner, you can send us the screenshot of the registration window when you contact staff support.
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