It will take longer time at the step "Analyze backup files" if you transfer from iOS to Android phones. It depends on the WhatsApp attachments quantity in the device. More attachments, the longer time it will take. Please also click on Menu->Check for Updates to update to the latest version. If you can't complete the transfer, please go to support center and ask for help. Our support team will reply you as soon as possible.
Can’t find your answer?
Wondershare support will be happy to help!
Feel free to ask us anything.
Service Time: Mon~Fri, 24 hours a day