Users occasionally run into issues with logging into the Support Center on their iOS device or when using Safari. This is caused by the Prevent cross-site tracking setting, which blocks certain types of data from being preserved during the login redirection. Native authentication relies on cross-site tracking, so it needs to be disabled for users to be able to log in using Safari.
This setting is enabled by default and users need to manually disable it to fix the issue. To disable this setting, please follow the instructions to solve it.
- Open Safari and go to Settings.
- Navigate to the Privacy section.
- Uncheck the options for "Prevent cross-site tracking" and "Block all cookies".
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