This is often caused by using the wrong account for login or purchasing the incorrect license. Please follow these steps to troubleshoot:
1. Verify if the account used to log in to the product matches the account used when purchasing.
2. Confirm if your license type and membership benefits are active in Account Center. Different licenses provide varying usage rights. Detailed usage rights information can be found on that page: https://presentory.wondershare.com/store/windows-individuals.html
3. Verify if the application is up-to-date (recommended updating to the latest version before use).
4. Check your internet. Presentory membership requires internet connectivity for verification.
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