Since you used the third-party social media account directly to place the order without creating a Wondershare account, the authorization can not be found under your contact email address. You can follow the steps:
Step 1 Log in to Wondershare Account Center
Step 2 Click Profile on the left side.
Step 3 Input the email address and then click submit to link the WSID with the licensed email. Then try to log in to the product again.
Note: Please contact Wondershare Customer Service if there is still another issue.
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