Support & Learning

Troubleshooting Filmora Network Connection Issues

1. Switch Networks & Restart

• Connect to an alternative network (e.g., switch Wi-Fi or use a hotspot).

• Restart Filmora to verify if the issue resolves.

2. Disable Security Tools

• Temporarily turn off antivirus/firewall/VPN software.

• Restart Filmora to test connectivity.

• Important: Re-enable security tools afterward.

3. Check/Modify Hosts File

The host file may block Wondershare domains.

• Open Finder → Go → Go to Folder..

• Enter /etc → Click Go.

• Locate the hosts file in the directory.

• Copy hosts to your desktop (right-click → Copy).
• Open the desktop copy with TextEdit.
• Delete all lines containing wondershare (e.g., 127.0.0.1 activation.wondershare.com).
• Save the file (File → Save).
• Drag the modified file back into /etc, replacing the original (admin password required).
• Restart your Mac.
• Note: If replacement fails:

• Open Terminal → Run:
sudo mv ~/Desktop/hosts /etc/hosts

• Enter admin password when prompted.

4. Change DNS Settings

Use Google DNS (8.8.8.8) to resolve domain conflicts:

1. Go to Apple Menu → System Settings → Network.

2. Select your active connection (Wi-Fi/Ethernet) → Click Details.

3. Navigate to DNS → Click the ＋ under DNS Servers.

4. Enter 8.8.8.8 → Press Enter.

5. Remove existing DNS servers:

   • Select each existing IP → Click －.

6. Click OK → Restart your Mac.

🔗 Reference: Apple DNS Configuration Guide