Support & Learning

Account & Licensing

• Can the administrator account be transferred?
• What are the roles and their permissions in team management?
• What is the difference between the subscriptions of Filmora and Filmora Creative Assets?
• What license types do you have for Filmora?
• Where to manage team members of a Team/Business license?
• How to activate Filmora?
• Can the built-in effects of Filmora be used for commercial purposes?
• How to resolve the error message There was an error connecting to the server when logging into Wondershare Filmora?
• How to activate the device when it shows that the number of devices exceeds the limit?
• How to troubleshoot Login error "Your device has been disabled, click here to Account Center to unlock it" for Filmora for Windows?
• Why did I receive a warning stating "Your registration code appears to have been repeatedly activated"?
• I have purchased a license, but can I use it on multiple computers?
• How can I purchase multiple Filmora licenses for 5+ computers?
• Differences between personal and business plans
• What should I do if I'm asked to pay again or if it says it's a free plan after I've purchased it?
• Can I activate the license in an offline environment?
• Can corporate entities use Filmora?
• What should you know about using Filmora for video monetization and the requirements of its commercial license?
• How to sign out your current account?
• Why has the unlimited AI credits benefit changed to a limited credits system?
• I purchased the AI Credits Package, but why are the new AI Credits not appearing in my account?
• Why I purchased the Filmora Creative Assets but still cannot export without watermark?
• I have purchased a product, but have not received the registration information
• I have both Mac and Windows. If I buy one license, can I use it on both?