Support & Learning

Troubleshooting Filmora Network Connection Issues

Follow these steps in order:

1. Switch Networks & Restart

• Connect to an alternative network (e.g., switch from Wi-Fi to mobile hotspot).

• Restart Filmora to verify connectivity.

2. Disable Security Tools

• Temporarily turn off antivirus/firewall/VPN software.

• Restart Filmora to check if the issue persists.

• Re-enable security tools afterward for protection.

3. Check the Hosts File

The hosts file may block Wondershare domains. Here's how to inspect/modify it:
Path: C:\Windows\System32\drivers\etc\hosts

• Open File Explorer > Navigate to C:\Windows\System32\drivers\etc.
• Copy the hosts file to your desktop.
• Right-click the desktop copy > Open with Notepad.
• Delete any line containing wondershare (e.g., 127.0.0.1 www.wondershare.com).
• Save the file.
• Replace the original hosts file (in etc folder) with the modified desktop copy.
•  Restart your PC.

Note: Admin rights are required. If saving fails, save the modified file to a different location (e.g., Documents), then drag it into etc and confirm admin privileges.

4. Change DNS Settings

Using Google DNS often resolves domain-related issues.

For Windows 11:

• Settings > Network & internet > Wi-Fi (or Ethernet).

• Click your connected network.

• Under "DNS server assignment," click Edit > Set to Manual.

• Toggle IPv4 > Enter:

  Preferred DNS: 8.8.8.8

  Alternate DNS: 8.8.4.4

• Click Save.

For Windows 10:

• Start > Settings > Network & Internet > Wi-Fi (or Ethernet).

• Scroll down > Click Change adapter options.

• Right-click your active connection > Properties.

• Select Internet Protocol Version 4 (TCP/IPv4) > Click Properties.

• Choose Use the following DNS server addresses and enter:

         Preferred DNS: 8.8.8.8

         Alternate DNS: 8.8.4.4

• Click OK > Restart your PC.