Support & Learning

To view all product offerings, software details, and pricing, visit overview.

Why are you not accepting my credit card?

There can be various reasons for a credit card payment failure, such as an expired card, reaching the payment limit, or security authentication issues. To assist you in identifying the reason, please send us a screenshot of the page and the URL to Our team will be glad to help you resolve the issue.

Did this help?

More ways to get help

Account Center

Sign in with Wondershare ID to get invoice, redeem serial number, cancel subscription, etc.

Contact us

Can’t find the answers you’re looking for? We’re here to help.