After purchasing and activating your Filmora license, you should be able to export videos without watermarks. If you're experiencing issues, please follow these steps:
1. Verify Your Login Status
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Before exporting, click the profile icon (top right corner)
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Ensure you're logged in with the exact Wondershare ID (email) used for purchase
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If already logged in but seeing "Free Plan":
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Try logging out and back in to refresh your account status
2. Check Your Registered Email
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Your license is tied to the email used during purchase
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If you registered with an incorrect email:
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Contact our Support Team to update your email address
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3. Confirm Your Purchase Type
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Filmora software licenses and Creative Assets are separate products
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Purchasing only Creative Assets doesn't unlock the paid Filmora version
4. Verify OS Compatibility
Licenses are OS-specific:
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Windows licenses only work on Windows
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Mac licenses only work on Mac
5. Refresh Your Account Status
If correctly logged in but still seeing "Free Plan":
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Click the [Refresh] button
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Wait a few seconds for the system to update
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The paid plan status should appear shortly
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