Support & Learning

To view all product offerings, software details, and pricing, visit overview.

How to collect crash reports for Filmora?

For Windows users:
Step 1: Fill in the BugSplat with your email address.
Step 2: Click Send Error Report.

For MacOS users:
Step 1: Input Console in the Mac search box and enter to find it.
Step 2: Switch to "Crash Reports", find the file named "Wondershare Filmora xxxx", and select the file.
Step 3: Right-click and select "Reveal in Finder".
Step 4: Copy the selected file named "Wondershare Filmora xxxxx.ips" and send it to the customer service team.

Did this help?

More ways to get help

Account Center

Sign in with Wondershare ID to get invoice, redeem serial number, cancel subscription, etc.

Contact us

Can’t find the answers you’re looking for? We’re here to help.