Support & Learning

Method 1: In-App Log Fetch (Recommended)

1. Generate Logs

   • Launch Filmora

   • Navigate to: Help > Fetch Log

2. Prepare for Submission

   • The system will open the Log folder automatically

   • Select all files in the folder (Cmd+A)

   • Right-click → Compress to create filmoraLog.zip

Method 2: Manual Log Retrieval

1. Locate Installation Directory

   • Close Filmora completely

   • Right-click desktop shortcut → Open File Location

2. Access Log Files

   • Open latest version-specific folder (e.g., 14.8.10)

   • Enter the Log subfolder

3. Compress Files

   • Select all files (Cmd+A)

   • Right-click → Send to → Compressed (zipped) folder

Method 3: Integrated Feedback System

1. Submit Support Request

   • Go to: Help > Feedback

   • Describe your issue in detail

2. Automatic Attachments

   • System includes relevant logs automatically

   • Generates support ticket with tracking number

Submission Guidelines

• For Crashes: Include exact error messages

• For Freezes: Note what operations preceded the issue

• For Errors: Provide reproduction steps

Note: Logs contain diagnostic data only - no project files or personal information are included.

Support Tip:
For urgent issues, combine log submission with screenshots of:
✓ Error messages