Method 1: Direct Export via Filmora
Access the Log Tool
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Open Filmora
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Go to Help > Fetch Log
The system will automatically open the log folder.
Please compress the entire folder and send it to us as an attachment.
Method 2: Submit Feedback In-App (Recommended)
Send Feedback from Filmora
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Go to Help > Feedback
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Fill out the form and describe the issue in detail
Automatic Log Attachment
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Log files are included automatically when using this method
Additional Notes
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Log files contain:
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System specifications
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Recent operation history
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Privacy: Log files do not include any media from your projects
Support Tip
For faster resolution, please also include:
✓ Screenshots of any error messages
✓ A step-by-step description of how to reproduce the issue
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