Support & Learning

To view all product offerings, software details, and pricing, visit overview.

How to fix if Filmora installation is stuck at 0%?

If Filmora installation is stuck at 0% as the screenshot below shows on windows PC, please follow the following steps to troubleshoot:

  1. Exit the installation progress in the task manager;
  2. Switch a good network. Because the stuck might be caused by the unstable network.
  3. Check if your anti-virus programs blocked Filmora installation. Please turn off any of your an-virus programs (e.g. McAfee).
  4. Check if the Ransomware Protection setting on your Windows 10 blocked Filmora installation. A ransomware project can prevent some of the programs on your computer from installing categories to the Documents folder. This may cause installation and project-saving failure.
  5. Restart your computer and re-download and reinstall Filmora here.

If the issue persists, please Contact Support with a brief description of the problem. We will provide you with senior technical support as soon as we can.

Did this help?

More ways to get help

Account Center

Sign in with Wondershare ID to get invoice, redeem serial number, cancel subscription, etc.

Contact us

Can’t find the answers you’re looking for? We’re here to help.