If you failed to restore your subscription of Filmora ios on your iPhone or iPad, follow below steps to troubleshoot.
Step 1: Check if there is an update version in App Store, if yes, click it to update.
Step 2: Check if the network is stable or not, if not, switch to another stable network connection.
Step 3: Check if you have a valid subscription of Filmora ios in App Store, if no, purchase it firstly.
Step 4: Check if the customer has login multiple accounts in App Store,
if yes, remove all the accounts and only login with the purchased Apple id. if no, just log out and re-login again with the purchased Apple id.
Step 5: Open Filmora, Click Join Filmora to login with wondershare id. (If you don't have a wondershare id, ignore this step)
Step 6: After everything set down, Click Restore Purchase.
If the issue persists, please use the Mine - Feedback option within the app to submit your issue. Our tech team will further analyze the issue for you.
Was This Helpful?
Thanks for your feedback.
Can you tell us what didn't work for you?
Feedback sent！