Support & Learning

If you receive the following error when logging into your Wondershare ID on Filmora. You may refer to the guidelines provided here to resolve the issue.

For Windows:

• Switch Network Connection
  Try connecting to a different network (e.g., mobile hotspot or another Wi-Fi) and check if the issue persists.
• Disable Firewall/Antivirus/VPN
  Temporarily turn off your firewall, antivirus software, or VPN program, then restart Filmora and see if the issue is resolved.
• Check and Edit the Hosts File
  • Open the hosts file located at:
    C:\Windows\System32\drivers\etc\hosts
  • Search the file for any entries containing the word wondershare.
  • If you find such entries, please do the following:
    1. Copy the hosts file to your desktop.
    2. Open it using Notepad.
    3. Remove any lines that mention wondershare.
    4. Save the file.
    5. Replace the original file in C:\Windows\System32\drivers\etc With the one you just edited.

For Mac:

• Switch Network Connection
  Try connecting to a different network (e.g., mobile hotspot or another Wi-Fi) and check if the issue persists.
• Disable Firewall/Antivirus/VPN
  Temporarily turn off your firewall, antivirus software, or VPN program, then restart Filmora and see if the issue is resolved.
• Check and Edit the Hosts File

  • 1) In Mac desktop, click Go -> Go to Folder... 

    

    2) Input /etc and then click Go

    

    3) Locate the hosts file under the opened directory

    
    
    

    2. If the hosts file contains the word wondershare, proceed as follows:
    1) Copy and paste this hosts file to the desktop and open it with "TextEdit";
    2) After opening it, delete the domain name related to wondershare;
    3) Save the file;
    4) Copy and paste the hosts file that was saved on the desktop to the original /etc directory to replace the original one.