If you receive the following error when logging into your Wondershare ID on Filmora. You may refer to the guidelines provided here to resolve the issue.
Step 1: Check the software version on Filmora, and make sure you are using the latest version.
Step 2: Press Window+R to open Run, input cmd, and then click OK.
Step 3: In the popup window, input ping api.wondershare.cc.
Step 4: Press Enter key to see if it is a timeout.
Step 5: If it is not timeout, open this link in the browser.（ https://api.wondershare.cc/）
If the connection is normal, check if the following icon {} will be returned.
Step 6: If it is a timeout or can't open the link, it means Filmora is being blocked by the user LSP, suggest asking the LSP to enable api.wondershare.cc；
Step 7: If you can open the link but still can't login Filmora,please send the log files to our support team along with a description of what you have tried before, and we will gladly assist you further!
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How to resolve the error message There was an error connecting to the server when logging into Wondershare Filmora for Windows?
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