Support & Learning

Potential Causes & Solutions:

1. Permission Conflicts

   • If the default download folder is redirected to another disk:
     → Navigate to: Preferences > Folders
     → Change the default location to your system disk (typically C:)

   • Ensure Filmora has write permissions for the selected folder

2. Cloud Folder Complications

   • When using cloud-synced folders (OneDrive, Google Drive, etc.):
     → Grant explicit write permissions, or
     → Redirect to a local system disk via Preferences > Folders

Additional Steps:
• Verify the new folder path has proper read/write permissions
• Restart Filmora after making changes

Still Experiencing Issues?
Please contact Wondershare Support with:
✓ Screenshot of your Preferences > Folders settings
✓ Description of when the error occurs