Support & Learning

What should I do if Filmora prompts that access was denied when downloading resources?

Potential Causes & Solutions:

  1. Permission Conflicts

    • If the default download folder is redirected to another disk:
      → Navigate to: Preferences > Folders
      → Change the default location to your system disk (typically C:)

    • Ensure Filmora has write permissions for the selected folder

  2. Cloud Folder Complications

    • When using cloud-synced folders (OneDrive, Google Drive, etc.):
      → Grant explicit write permissions, or
      → Redirect to a local system disk via Preferences > Folders

Additional Steps:
• Verify the new folder path has proper read/write permissions
• Restart Filmora after making changes

Still Experiencing Issues?
Please contact Wondershare Support with:
✓ Screenshot of your Preferences > Folders settings
✓ Description of when the error occurs

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