Support & Learning

For Windows Users:

1. Disable Ransomware Protection

   • Open Windows Security via the Start menu

   • Select Virus & threat protection → Ransomware protection

   • Toggle off "Controlled folder access."

   • Confirm with Yes if prompted

2. Change File Locations

   • Move these to non-OneDrive folders:

     • Temporary files

     • Backup projects

     • Default project location

   • Restart Filmora

3. Final Steps

   • If issues continue:

     1. Collect log files (Help → Export Logs)

     2. Record a screen video of the issue

     3. Contact Support with details of attempted fixes

For Mac Users:

1. Check File Permissions

• • Ensure the project file or save location isn't locked by the system.

  • Right-click the target folder → "Get Info" → Verify your user has Read & Write permissions.

      2. Verify File Paths

• • If source files were moved/deleted, Filmora may fail to load the project.

  • Check if all media files remain in their original locations, or relink missing files manually.

      3. Update Filmora or Restart

• • Ensure you're using the latest version (older versions may have bugs).

  • Quit and relaunch Filmora—temporary glitches can sometimes block saving.

      4. Check Storage Space

• • Insufficient disk space may prevent saving. Free up space or change the save location.

If the issue persists, please send log files and an issue recording video to our support team along with a description of what you have tried before, and we will gladly assist you further!