Support & Learning

Step 1:
Open the Windows Start menu and type Windows Security to open.
Step 2:
Click on Virus & threat protection on the left action bar. and scroll to Ransomware Protection on the right side of the screen.
Step 3:
Click Manage ransomware protection. and click the toggle button to turn off the Control folder access option.
Step 4:
Click Yes to confirm the change, if prompted. And see if this resolved the issue with Acronis software.
Step 5:
Please try to change the location of the Temporary files, Backup Project file, and Default project to other non-one driver folders, and restart Filmora.
Step 6:
If the issue persists, please send log files and an issue recording video to our support team along with a description of what you have tried before, and we will gladly assist you further!