Support & Learning

Step 1:
Open the Windows Start menu and type Windows Security to open.
Step 2:
Click on Virus & threat protection on the left action bar. and scroll to Ransomware Protection on the right side of the screen.
Step 3:
Click Manage ransomware protection. and click the toggle button to turn off the Control folder access option.
Step 4:
Click Yes to confirm the change, if prompted. And see if this resolved the issue with Acronis software.
Step 5:
Please try to change the location of the Temporary files, Backup Project file, and Default project to other non-one driver folders, and restart Filmora.
Step 6:
If the issue persists, please send log files and an issue recording video to our support team along with a description of what you have tried before, and we will gladly assist you further!

For Filmora Mac:

1. Check File Permissions

• Ensure the project file or save location isn't locked by the system.

• Right-click the target folder → "Get Info" → Verify your user has Read & Write permissions.

2. Verify File Paths

• If source files were moved/deleted, Filmora may fail to load the project.

• Check if all media files remain in their original locations, or relink missing files manually.

3. Update Filmora or Restart

• Ensure you're using the latest version (older versions may have bugs).

• Quit and relaunch Filmora—temporary glitches can sometimes block saving.

4. Check Storage Space

• Insufficient disk space may prevent saving. Free up space or change the save location.

If the issue persists, please send log files and an issue recording video to our support team along with a description of what you have tried before, and we will gladly assist you further!