Support & Learning

To view all product offerings, software details, and pricing, visit overview.

Why was I charged extra monthly for my Filmora subscription?

Normally, a valid Filmora license grants users unlimited access to all features, including motion tracking, speeding, built-in effects, transitions, elements, Auto Beat Sync, and more. However, we have integrated compatibility Effects & Plug-ins (Boris FX & NewBlue FX & Filmstock & AI Portrait) within Filmora for an enhanced experience. These Plug-ins are offered for a free 7-day trial period and will incur a monthly charge if not canceled before the trial duration ends. You can refer to https://support.wondershare.com/how-tos/filmora/what-is-the-difference-between-the-subscriptions-of-filmora-and-effects-plug-ins.html to check the difference between Filmora and Effects & Plug-ins. 

To prevent any unexpected charges, we have provided an option for customers to uncheck the Plug-ins on the subscription page during sign-up or when managing your subscription. Additionally, we send reminder emails to customers before auto-renewal, but please check your spam or trash folder if you did not receive it promptly.

2023-10-19_18-04-22.png

2023-10-19_18-04-55.png

Did this help?

More ways to get help

Account Center

Sign in with Wondershare ID to get invoice, redeem serial number, cancel subscription, etc.

Contact us

Can’t find the answers you’re looking for? We’re here to help.