Support & Learning

How to get MobileTrans application's log file?

Method 1:
Step 1: Open MobileTrans App and click the avatar icon in the upper right corner.
Step 2: Click Feedback and make sure you check the option Attach activity log. And then enter the required information and click Submit.

Method 2:
You can go to the device's internal storage, find the log folder and send us all log files under it. Please check the following:

MobileTransApp(Android) Whatsapp: sdcard/MobileTrans/wondershare/wutstoios/whutsapper_log
MobileTransApp(Android) PhoneTransfer: sdcard/MobileTrans/mobiletrans_log/
MobileTransApp(iOS): Files/ MobileTrans/Mobiletrans_userAction

Was This Helpful?

Need More Help?

Explore additional support options if you can’t find
what you’re looking for.

Account Center

Sign in with Wondershare ID to get invoice, redeem
serial number, cancel subscription, etc.

Contact us

Can’t find the answers you’re looking for? We’re here to help.