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How to get MobileTrans log files for Mac version?

If your computer is Mac, please check the following:

Step 1: In the Finder on your Mac, choose GO -> Go to Folder.

Step 2: Input the Log Path:~/.config/Wondershare/MobileTransPro/Log

Step 3: Please create a folder and copy all the logs into it. Compress the folder and send it to us.

Step 4: If the log file is too large. It is recommended to upload it to Google Drive,share the file and provide the download link for Google Drive.

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