Support & Learning

To view all product offerings, software details, and pricing, visit overview.

How to get MobileTrans log files for Windows version?

If your computer is Windows, please check the following:

Step 1: Open MobileTrans.

Step 2: Click Menu in the upper right corner, and then click on Menu -> Log File. Or you can directly open the log file folder path in the file explorer: %AppData%\Wondershare\MobileTransPro\log

Step 3: Please create a folder and copy all the logs into it. Compress the folder and send it to us.

Step 4: If the log file is too large. It is recommended to upload it to Google Drive,share the file and provide the download link for Google Drive.

Did this help?

Thanks for your feedback.

Other information you want to share?

{{item.likes}} Cancel Reply Reply

{{item1.type == 2 ? authName : item1.name ? item1.name : userName}}

@{{item1.reply_to_type == 2 ? authName : item1.reply_to_name ? item1.reply_to_name : userName}} {{item1.message}}

{{item.likes}} Cancel Reply Reply

More ways to get help

Account Center

Contact us

Can’t find the answers you’re looking for? We’re here to help.

Get Support