Please confirm the product version, install and use the latest version (it is recommended to visit the official website https://mobiletrans.wondershare.com/ to download and install again).
If the latset version is used, then please kindly check the below resolution:
- Please restart iPhone and use Finder/iTunes to backup iPhone, the software can read WhatsApp data from iTunes backup files (Uncheck the Encrypted local backup);
- After the backup is successful, click iTunes Restore(Restore to Device ) - View in the program to preview and check if the backup file data is complete;
- If the backup file data preview shows complete chat information, you can directly restore the WhatsApp from the iTunes backup file to the target device.
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