Support & Learning

To view all product offerings, software details, and pricing, visit overview.

What should I do when using Google Drive to WhatsApp, stuck at the Parse Data step?

This is because WhatsApp data on Google Drive is corrupted and cannot be parsed successfully.

1. If there is still complete WhatsApp data on the Android phone, you can re-backup the WhatsApp data and upload it to Google Drive.

Alternatively, you can use the Backup & Restore feature to directly backup your phone's WhatsApp data to your computer.


2. If there is no complete WhatsApp data on your phone, it is recommended to use an Android phone to log in to WhatsApp and choose to restore data from Google Drive. If the restoration is unsuccessful, the issue cannot be resolved.

when-using-google-drive-to-whatsapp-stuck-at-the-parse-data-step.png

Was This Helpful?

More ways to get help

Account Center

Sign in with Wondershare ID to get invoice, redeem serial number, cancel subscription, etc.

Contact us

Can’t find the answers you’re looking for? We’re here to help.