Please collect the dump file as follows.
Step 1: Open Wondershare Recoverit and keep it running.
Step 2: Press Ctrl + Shift + Esc keys on the keyboard to open the Task Manager.
Step 3: Click on Details and Find drengsrv exe.
Step 4: Right-click the drengsrv.exe and choose Create dump file.
Step 5: Open file location after the file has been created successfully.
Step 6: Find the file named drengsrv.DMP and send it to the customer service team.
How to create a dump file on a Windows computer?
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