Support & Learning

Drive cannot be found by Recoverit on Windows Platform
Open Disk Management to check the status of this drive. Click the Menu button on Recoverit at the top right corner - Disk Tools.
Case 1: The device is “No Media”
The hard drive was damaged. You should send the drive to a store to fix the issue. Then use Recoverit to recover files.
Case 2: The issue with the USB Port or USB Cable.
If it is an external device and cannot be detected by Disk Management at all, please make sure the USB cable is good. You could change a USB cable to connect it. If it still does not work, the USB port you are using must be dead. Unplug your device and plug in it in some other USB port, like the BACK port of the desktop.
Case 3: The device is Not Initialized.
Generally, Windows System will show you a pop-up window when you connect the drive with Not Initialized issue to your computer.Disk unknown not initialized can be caused because of virus attack, corrupted Master Boot Record, partition loss, bad sectors, some computer file system corruption and more.
Warning:
Disk initialization will clear all the data on your hard drive storage and case data loss. So if you have stored a large number of important files, it is not suggested to do this operation.
If you are sure to initialize your device, please click Initialize in the pop-up window or Disk Management to initialize the drive.
1. Click “Win + R” and input “compmgmt.msc” to open the Disk Management.
2. Select the Not Initialized disk >>right click >> choose “Initialize Disk” to initialize the disk to directly solve this problem.