Support & Learning

If you have placed duplicate orders or incurred duplicate charges due to accidental operation within 7 days of purchase, you may apply for a refund as follows:

1. Confirm that both orders are for the same product and license type, and that one of them has not yet been activated or used. Please have the order numbers and payment screenshots for both orders ready.
2. Apply for a refund via "User Center" > "My Orders." Select the duplicate order to be refunded, submit the request with a note stating "Duplicate Order," and upload the order numbers and payment proof for both orders.
3. Once customer service verifies that the refund criteria are met, the refund will be processed via the original payment method (funds typically arrive within 7–15 business days, subject to actual review).