Support & Learning

If the scan results show the filename or file size, but the recovered file cannot be opened, it usually indicates that the file directory information still exists, but the file content itself may be corrupted, missing, or overwritten by new data.

Data recovery software will try its best to recover files based on the directory information and data content on the disk. However, whether the file can be opened normally depends on whether the original file's data area is intact. If part of the file's content has been overwritten, or the file itself was corrupted before being lost, the recovered file may not be able to be opened, may display garbled text, or may only display part of the content.

We suggest you try the following methods first:

• Use the software's preview function before recovery, prioritizing the recovery of files that can be previewed normally;
• Do not save the recovered files to the original lost partition to avoid secondary overwriting;
• For Office, PDF, image, and video files that cannot be opened, try using Wondershare Repair's file repair function;

If the file still cannot be opened, contact online customer service and provide the original recovered file, file type, reason for loss, and recovery log for further assessment.

Note: Scanning for a file does not guarantee that the file content is complete. The final determination depends on whether the recovered file can be opened and used normally.