What should I do if the disk frequently disconnects during the scanning process?

It is recommended to first try using a different data cable and USB port to troubleshoot the issue. Disable the computer's automatic sleep settings during the scan. For external hard drives, ensure a stable power supply to prevent disconnection mid-scan, which could lead to scan failure or further data damage.

Was This Helpful?

Thanks for your feedback.

Can you tell us what didn't work for you?

Email address is optional. Leave it blank if you do not need follow-up.

Submit

{{item.likes}} Cancel Reply Reply

{{item1.type == 2 ? authName : item1.name ? item1.name : userName}}

@{{item1.reply_to_type == 2 ? authName : item1.reply_to_name ? item1.reply_to_name : userName}} {{item1.message}}

{{item.likes}} Cancel Reply Reply

Need More Help?

Explore additional support options if you can’t find
what you’re looking for.

Account Center

Contact us

Can’t find the answers you’re looking for? We’re
here to help.

Get Support

Support & Learning