What should I do if the disk is disconnected while scanning?

1. Please confirm whether your disk and computer are well connected;

2. You can try to replace the USB cable and USB interface, and then continue scanning;

3. You can use third-party disk tools to check if your disk is in good condition;

4. If the problem persists, you can pause the scanning progress and select the scanned file for saving and recovery.

If those steps do not help, please contact support.

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