Account Management Help

If you don't have a Wondershare ID, you can create one by following these steps:

Step 1: Go to the registration page here.

Step 2: Input your email address, password, your name, and then click Create Account.

Step 3: A verification code has been sent to your inbox. Find the code and enter it in the box, click Verify.

Step 4: You are now successfully created your Wondershare account!

Step 1: Log in Wondershare Account Center with your Wondershare ID.

Step 2: Click Account Center to view your account information, and click the Profile button in the sidebar.

Step 3: Then, you can change your avatar, nickname, birthday, address, etc. Kindly remember to click the Submit button.

Retrieve your password

If you forgot your password or get the error message “User name or password error”, you can retrieve your password with your Wondershare ID.

In the login page, click Forgot your password.

In the Forgot password window, enter the email address associated with your Wondershare ID and click Send Code. Enter the verification code you receive. Then, enter your new password twice to confirm and click Reset and Login.

Reset your password

To ensure the security of your account, it’s a good idea to periodically change your password. Here’s how to do it:

1. Sign in to your account center,

2. Under Account, click Security & Password

3. Input your current password and your new password, and then click Change Password

4. Your password has now been successfully changed!

Wondershare ID is an account created on Wondershare website to manage the products which you purchased with Wondershare.

You can check the order details, activate newly purchased products; keep tracking the activation status of your product in your account, etc.

Don't have a Wondershare ID account?

Create Wondershare ID

Wondershare ID belongs to Wondershare account system. Your Wondershare ID is the account you use to log in and activate your software. Currently, it supports most the Wondershare products. Click here to see whether your product still needs a registration code or not.

You can use it to manage your account, your devices, and more. It is your ticket to a secure and personalized experience with all Wondershare products and services.

This means your email address is already registered with a Wondershare ID. Simply log in using your email and password. If you don’t remember your password, click Retrieve or Reset Your Password to create a new one and regain access.

We understand that you'd like to delete your Wondershare account. To proceed with this, please follow the steps below:

1. Log in to the Wondershare account: Account Center 

2. Click on "Account" and scroll down to "Profile".

3. Click the option "Delete account".

4.  Confirm the account deletion.

5. Click "Delete My Account", a certification code sent to your email address to verify the identity.

6. Check your mailbox and enter the certification code.

7. Once you enter the certification code, your account will be automatically permanently deleted after 7 days.

Please note that if you change your mind and wish to cancel the deletion of your account, you can do so by logging in to the Wondershare account center and clicking on the option to cancel the deletion.

If you have any questions or encounter any issues during this process, please don't hesitate to reach out to our customer support team for assistance.

You can scroll down to the bottom of the Newsletter email, click Unsubscribe button.

If you still cannot get it unsubscribed, please contact with Wondershare support team

Monthly Plan/Quarterly Plan/Semi-annual Plan/ Annual Plan/Free Trial

Subscription Terms:

Your subscription begins as soon as your initial payment is processed. You will be charged monthly, quarterly, semi-annually, or annually as stated at the time of purchase. You will also be charged any applicable taxes. YOU AGREE THAT YOUR SUBSCRIPTION WILL AUTOMATICALLY RENEW MONTHLY, QUARTERLY, SEMI-ANNUALLY, OR ANNUALLY ON YOUR RENEWAL DATE UNTIL YOU CANCEL ANYTIME.

By purchasing a subscription you authorize us to store your payment method(s) and to automatically charge your payment method(s) every month, quarter, half-year or year until you cancel. We will automatically charge you the then-current rate for your plan, plus applicable taxes (such as VAT or GST if the rate does not include it), every month, quarter, half-year or year until you cancel your subscription.

If your renewal fails due to insufficient fund or unsuccessful charge during the subscription period，your subscription will enter a billing retry state in which we will attempt to collect payment for up to 30 days.

If your primary payment method fails, you authorize us to charge any other payment method in your account. If you have not provided us with alternative payment method(s) and you fail to provide payment or if all payment methods in your account fail, we may suspend your subscription. You can add, edit, or disable your alternative payment method anytime on your Wondershare Account page.

We may change your plan’s rate at any time. We will notify you of any rate change at least 14 days in advance and give you the option to cancel. If the applicable VAT or GST rate (or other included tax or duty) changes, we will accordingly adjust the tax-inclusive price on your next billing date without advance notice.

Monthly Plan/Quarterly Plan/Semi-annual Plan/ Annual Plan/Free Trial

Cancellation Terms:

You can cancel your subscription anytime here or by contacting Customer Support . Once you cancel, your service will continue until the end of your contracted term. Unless you are eligible for a refund under our 30-day policy your initial payment is non-refundable. Our 30-day policy does not apply to auto-renewal charges.

Occasionally, we may change these Subscription and Cancellation terms. Your continuous subscription constitutes an acceptance of, and a promise to comply with, all the terms and conditions in these “Subscription and Cancellation terms” including any updates.

Annual contract, paid monthly

Subscription Terms

Your subscription begins as soon as your initial payment is processed. Your subscription will automatically renew annually without notice until you cancel. You authorize us to store your payment method(s) and to automatically charge your payment method(s) every month until you cancel. We will automatically charge you the then-current rate for your plan, plus applicable taxes (such as VAT or GST if the rate does not include it), every month of your annual contract until you cancel.

We may change your plan’s rate each annual renewal term, and we will notify you of any rate change at least 14 days in advance  with the option to cancel. If the applicable VAT or GST rate (or other included tax or duty) changes during your one-year term, we will accordingly adjust the tax-inclusive price for your plan mid-term on your next billing date. If your primary payment method fails, you authorize us to charge any backup payment method in your account. If you have not provided us a backup payment method(s) and you fail to provide payment within a prescribed time period, or if all payment methods in your account fail, we may suspend your subscription.

Annual contract, paid monthly

Cancellation Terms

You can cancel your subscription anytime here or by contacting Customer Support. If you cancel within 30 days of your initial order, your initial payment will not be refunded and you will not be charged again. Should you cancel after 30 days of your initial order, you’ll be charged a lump sum amount of 50% of your remaining contract obligation and your service will continue until the end of that month’s billing period.

Multiple year contract, paid monthly

Subscription Terms

Your subscription begins as soon as your initial payment is processed. You will be charged monthly, plus applicable taxes. Your subscription will automatically renew on your annual renewal date until you cancel. You authorize us to store your payment method(s) and to automatically charge your payment method(s) every month until you cancel. We will automatically charge you the then-current rate for your plan, plus applicable taxes (such as VAT or GST if the rate does not include it), every month upon renewal until you cancel.

We may change your plan’s rate each annual renewal term, and we will notify you of any rate change at least 14 days in advance  with the option to cancel. If the applicable VAT or GST rate (or other included tax or duty) changes during your one-year term, we will accordingly adjust the tax-inclusive price for your plan mid-term on your next billing date.

If your primary payment method fails, you authorize us to charge any other payment method in your account. If you have not provided us a backup payment method(s) and you fail to provide payment, or if all payment methods in your account fail, we may suspend your subscription.

Multiple year contract, paid monthly

Cancellation Terms

You can cancel your subscription anytime here or by contacting Customer Support. If you cancel within 30 days of your initial order, your initial payment will not be refunded and you will not be charged other kinds of liquidated damages. Should you cancel after 30 days, you’ll be charged a lump sum amount of 50% of your remaining contract obligation and your service will continue until the end of that month’s billing period.

Govering Law and Dispute Resolution

This agreement will be governed by the laws of the People's Republic of China without giving effect to its conflict of laws principle. Any disputes arising out of or in connection with this agreement shall be resolved by the Shenzhen Court of International Arbitration in the city of Shenzhen, China, in according with its then-in-effect rules of arbitration.

Step 1 Log in to your account center.
https://accounts.wondershare.com/web/login

Step 2 Go to Account -> Profile and click Change E-mail.

Step 3 For security purposes, you need to verify you are the account owner first.

• Click Send Code and go to check your current email to find the verification code.
• Input the verification code and then click Next step.

Step 4 To make sure your new email is valid, you also need to verify it.

• Enter your new email and click Send Code.
• Go to check your new email to find the verification code.
• Input verification code and click Submit.

Complete!

Note:
1. Verification code is valid for one hour. Kindly double-check the inbox or spam box to find it. Or you can resend it 60 Seconds later.
2. If your new email has been registered as Wondershare account already, the system will pop up a tip saying that the change cannot be done. But you can contact Customer Service to change your account email manually in such cases or when you encounter other difficulties.
3. You can change your account email only one time every 30 days. 

You will be able to find the order history by following the instructions below.

For programs which can log in with Wondershare ID, you can find your order information on Wondershare Account Center.

Usually, after you make the purchase, our system will send you an email which contains your account and password. If you don’t have this email, you can click “Forgot Password to reset your password". After you sign in to Wondershare Account Center, you will be able to check your order details.

1. Login Wondershare account center

https://accounts.wondershare.com/web/login

2. Click Manage Team from the left menu, then select the team license and click Manage Team.

3. You will see your license email will occupy one user as default. This account role is the Owner, which has the highest management rights of this team license.

4. To assign the team license to others, please click Add USER and enter your team member’s email and select its role as User or Admin.

If it is set as Admin, it can also be used to assign the license to others after being used to log in Wondershare account center.

5. If it is a newly added user, our system will pop up a window for you to Create User first. Just enter the info needed to finish this step.

The password you set will be this user's Wondershare account password, which can be used to log in to the program later. The team members can also reset their own passwords via the link below after being added.

https://accounts.wondershare.com/web/reset?account_type 

6. Next, kindly select a business license plan that you want to add this user to and click Submit.

7. Complete! A user has been added to your team and is eligible to use the program by logging in with their email account.

Tips:

1. The owner has the right to edit and remove the admin and user’s licenses. The admin does not have the right to edit and remove the owner’s license.

2. Edit user option enables you to remove the license from this user by unchecking the current plan. But the user’s info will be kept in case you may need to assign the team license to this user again. Remove user option will delete this user’s info completely.

(Note: To demonstrate the process clearly, we did not hide the email in the picture but it is not from any actual user.)

Yes. You can. As you know, the owner of the team license will occupy a user as default. If you as the owner do not need to use the license, you may click Edit and then Uncheck the plan and click Submit. It will release a usable user and you may assign this license to another user of your team.

No. For example, if you bought a team license of 5 users, and later you bought another team license of 5 users for the same product. Then the available users will be added to the same owner. It won’t generate two owners. But the team license can be assigned up to 10 users.

If your old email is still a valid one, just you did not receive the verification code, we suggest you check if you entered the old email correctly. And kindly double-check your old email spam/ads box and try sending the verification code again to see if you can receive it.

If this does not help or if your old email cannot be accessible at all, please contact Customer Service and provide your old email and new email. Please also provide a screenshot of your old order/payment/invoice if possible so we can verify you are the owner of the old account. Appreciate your understanding.

Since you used the third-party social media account directly to place the order without creating a Wondershare account, the authorization can not be found under your contact email address. You can follow the steps:

Step 1 Log in to Wondershare Account Center

Step 2 Click Profile on the left side.

Step 3 Input the email address and then click submit to link the WSID with the licensed email. Then try to log in to the product again.

Note: Please contact Wondershare Customer Service if there is still another issue.

Click here to understand whether your product should be activated by a registration code or Wondershare ID.

Please click here to know if your software should be registered with WSID or a registration code.

For Registration Code products:

You can activate it with your license email and registration code directly. Need to retrieve code.

Also, please make sure that you use the correct license on the correct software. 

For WSID products:

You can try to activate it with Wondershare ID.

If you don’t have a Wondershare ID,

1. Create a Wondershare ID with your license email.

2. Log in to Account Center, and find Redeem. Copy your registration code (Need to retrieve code) into redeem authority.

3. Then activate your software with the Wondershare ID just created.

Note: If you purchase the product from PurchMarketPlace, Amazon, Stacksocial, etc, the license email may not be your own email address, please double-check the information offered by them.

If you still have trouble activating our software, feel free to contact support for more help. It would be helpful if you could provide your order/payment details to locate your correct order and send a screenshot of the login error. 

In some cases like software freezes or stops responding, Wondershare support engineers may request a dump file to fix the technical issue.

To get the process dump file:

1. Press Ctrl+Alt+Delete on the keyboard.

2. Select Task Manager. 

3. If you are using:

• Windows 7, go to the Processes tab.
• Windows 11, the Processes tab will be opened by default. Proceed to the next step.
• Windows 8, 8.1, 10, or Windows Server 2008, click More details.

4. Right-click the Wondershare software process for which you need to create a dump file. Select Create Dump File.

5. Wait until you get the notification on the successful creation of the file.

6. Copy the path to the dump file.

7. Click OK.

8. Press the Windows key + E combination on your keyboard.

9. Paste the copied path to the folder to the address line.

10. Press Enter on the keyboard. 

Yes! We encourage you to try before you buy. Every Wondershare product comes with a free trial.

The trial gives you a great way to explore the software's main capabilities and see if it's the right fit for you. Some advanced features may be unavailable, and exported projects will include a watermark. To remove the watermark and unlock all features, simply purchase a license.

We hope the trial helps you get a feel for the product and confidently choose the best software for your creative needs.

Wondershare charges indirect taxes for the countries and regions of European Union, United Kingdom, Australia, Japan, and Quebec.

• European Union countries and United Kingdom

From January 1st, 2015, Value-Added Tax (VAT) has been applied to electronic services sold to consumers in the EU and United Kingdom.

https://ec.europa.eu/taxation_customs/business/vat/telecommunications-broadcasting-electronic-services/content/guides_en 

• Australia

From July 1st, 2017, Goods and Services Tax (GST) has been applied to cross-border supplies of imported services and digital products sold to Australian consumers.

https://www.ato.gov.au/Business/International-tax-for-business/GST-on-imported-goods-and-services/GST-on-imported-services-and-digital-products/ 

• Japan

Japan Updates of Consumption Tax in 2015 regarding Cross-border supplies of electronic services.

http://www.nta.go.jp/english/taxes/consumption_tax/cross-kokugai-en.pdf 

• Quebec

From January 1st, 2019, Québec sales tax (QST) has been applied to E-commerce for suppliers outside Quebec.

https://www.revenuquebec.ca/en/press-room/tax-news/details/162180/2019-01-21/ 

Wondershare charges VAT for European Union countries, United Kingdom, Australia, and Japan and many other countries.

- Please refer to the latest changes in laws and regulations on the European Commission's official site. Starting January 1, 2017, European Union tax law changes apply to non-resident sellers of electronic services or digitally downloadable products/services.

https://ec.europa.eu/taxation_customs/business/vat/telecommunications-broadcasting-electronic-services/content/guides_en 

- And the latest changes in laws and regulations in Australia. Starting July 1, 2017, a new law applying GST to international sales of services and digital products applied in Australia.

https://www.ato.gov.au/Business/International-tax-for-business/GST-on-imported-goods-and-services/GST-on-imported-services-and-digital-products/ 

- And the changes in laws and regulations back in 2015 in Japan.

http://www.nta.go.jp/foreign_language/consumption_tax/cross-kokugai-en.pdf 

In order to be compliant with these legal requirements, Wondershare will start to collect a Value Added Tax (VAT) for all sales to shoppers in these areas. We collect the VAT rate of each individual country then remit the collected tax to the proper tax authority.

And please note that Wondershare now has legal VAT IDs registered in these countries and regions. Going forward, any transaction in EU/ United Kingdom/ Japan/ Australia and other countries will be charged VAT regardless of exemption status. 

It may be the renewed order for the software you bought before. As you did not cancel the auto-renewal service or failed to cancel it, you would get charged again.

Please send the order number from the invoice and license email to our Support Team . If the payment went through PayPal, please send your PayPal transaction ID and PayPal email address to our support team. If you were charged via credit card, please send the following information to our support team:

1. Full name of card holder:

2. Payment date:

3. The first 6 digits of your credit card:

4. The last 4 digits of your credit card:

5. The screenshot of card statement:

Our support team will look into the charge for you.

Please follow the steps below if the order is placed on our official website:

Step 1

Go to your Account Center -> My Subscription -> Under the subscription which needs to be changed, click Manage Payment

Note:

• The Manage Payment button only appears for the subscription status of Actived and Paused
• The Manage Payment button will not appear for the 3P payment methods (such as Apple Pay)

Step 2

Input your new credit card information and then click Save.

Note:

The change will take effect in your current order only, it has no impact on other orders. If you have other subscriptions that you want to change the payment method, you will need to change that in this way one by one. 

• Team & Business License: Please complete your purchase through the categories listed on our official website. If you need a larger number of licenses, simply fill out the request form and our sales team will contact you shortly. For smaller quantities, you can purchase directly online.

• Education License: Log in with your Student Beans account to access special student discounts.

• Individual License: Visit our official website or follow us on social media to check for the latest promotions and discounts.

To make the coupon code work, there are 2 conditions to be met:

1) It is still valid;

2)It has been applied to the correct product.

So please check the code you have meet both conditions. If you have confirmed both that a) the code is still valid; b) it has been applied to the correct product but still you can’t enjoy the discount, please contact Support Team for further help.

Don’t worry—this can happen for a few common reasons:

1. Other items in your cart – Please double-check that only the software you want to purchase is in the cart. Remove any extra items if needed.

2. Currency conversion – Prices on our official website are shown in USD by default, but during checkout, they will automatically adjust to your local currency.

3. Taxes or fees – In some regions, sales tax or VAT may be added at checkout.

👉 If none of these apply and the price still seems incorrect, please reach out to our Support Team. We’ll be happy to look into it for you and make sure you get the correct price.

Download Insurance Service is an additional service that protects your shopping cart downloads.

With Download Insurance Service, you’ll be able to re-download the installation files of the purchased software anytime within two years from the purchase date. Here’s how you can re-download your programs:

- Go to the link sent on your Download Insurance Service letter

- Type in the email address you used to complete the purchase and press Send

- You will receive an email containing a download link and activation key for your product(s).

If you don't want the Download Insurance, you can remove it from the shopping cart by clicking on the Trash button.

It maybe the cookies that caused such problem.

1. Clear your cookies and then add the product to cart to see whether promotion is applied;

2. If you still can’t apply the promotion code, try to use another browser;

3. If the issue still unresolved, please contact support team for help.

Wondershare accepts online payments such as PayPal, Credit card, Local Payment, Wepay, Alipay, linepay, Debit card, and Klarna etc. Accepted payments may differ according to different countries/regions.

If you are interested in the exact accepted payment methods, in your shopping cart, you can first select your Country/Region, and then the supported methods will be listed above.

When you select Germany/Austria/Netherlands/Finland as your country in your shopping cart, you can choose the payment method Klarna which supports you to pay later in 30 days without an extra fee and pay now via Direct debit /Direct bank transfer.

If you want to know more about Klarna, please visit Klarna website:
https://www.klarna.com/ 

If you have further questions about Klarna, please visit:
https://www.klarna.com/international/customer-service/ 

You can learn more about Klarna Privacy policy by visiting the website:
https://www.klarna.com/international/privacy-policy/ 

Please follow the steps below if the order is placed on App Store:

Step 1 Open the Settings app on your iPhone/iPad/iPod.

Step 2 Tap your name, then tap iTunes & App Store.

Step 3 Tap your Apple ID (which is usually your email address), then tap View Apple ID. You might be asked to sign in.

Step 4 Tap Manage Payments. (If you're using an older version of iOS, tap Payment Information.) Then add, update, reorder, or remove your payment methods.

Please follow the steps below if the order is placed on the Google Play Store:

Step 1 Open the Google Play Store Google Play on your Android phone or tablet and sign in with the correct Google Account.

Step 2 Clicks Menu > Subscriptions to find the subscription you need to change.

Step 3 Clicks Update and follow the instructions to amend the payment method.

To clarify our subscription charges:

✅ Actual charges: Strictly based on your initially guaranteed amount.
✅ Amount shown on bills: This reflects UPI's required "security reserve range" to ensure seamless future payments.

Why this range is set slightly higher?

🔹 UPI regulations: Payments cannot exceed the initial transaction amount.
🔹 First-purchase benefits: Discounts/coupons may lower your initial payment.
🔹 Tax variations: Cross-border services may involve tax adjustments.

Our commitments to you:

✨ Advance notifications 7 business days before any charge.
✨ Real-time billing details available via "Order History" in the account center.

If you purchased a Perpetual License for Windows or Mac, it can only be used on the operating system you selected at the time of purchase. To run the software on another platform, you’ll need to buy a separate license for that system.

If you purchased a Multi-Platform License (for example, Windows + Android), you’re free to use it across the platforms included in your plan. You can log in to your Account Center anytime to review the platforms and versions your license supports.

You can cancel your trial or individual plan (purchased from Wondershare) through your Account Center page. Please follow the steps below to have your subscription canceled. 

Note:
1. If you purchased from Google Play/ App Store, you may need to contact Google / Apple directly.
2. If you are Indian users who bought the subscription by UPI payment methods, you have to cancel the subscription at least 24 hours ahead of the expiration time of your current subscription according to the UPI payment platform rules.  

Step 1. Log into your Wondershare Account Center.

Step 2. Under Plan & Products, select Manage Subscription. And then under the plan that you'd like to cancel, click Manage Plan.

Step3. Click Cancel Subscription.

Step 4. Click Continue

Step 5. Choose the reason for cancellation, and then select Continue.

Step 6. Consider these available offers... if you don’t want please select "Continue".

Step 7. Review cancellation details, then select "Confirm".

Step 8. Select "Done", now your subscription is canceled.

You can resume your subscription from the Pause status in this way:

Step 1. Log in your Wondershare account center:
https://accounts.wondershare.com/web/login 

Step 2. Select My Subscription, find the paused subscription, and you will see a Resume option. You can click it to resume it so your subscription will be renewed automatically again. Here is a picture for your reference:

In the process of canceling your subscription in the Wondershare account center yourself, you may see a step as the picture below shows: Pause subscription renewal.

When would you need this? Sometimes you may not want to renew the subscription immediately after it is expired, but you may still want to renew it later with the previous price you got. And this option can help you postpone the billing time of the next renewal order. In this way, you can better enjoy the good price you had before when you need it. 

If you accidentally purchased the wrong Wondershare product within 30 days
(7 days for products such as MobileTrans, Dr.Fone series, Data Recovery, Recoverit, FamiSafe, etc.),

please follow the steps below to resolve the issue:

1. Purchase the correct software first.

2. Go to your Wondershare Account Center and submit a refund request for the incorrect order.

3. Once verified, the refund for the wrong purchase will be processed automatically.

For more information, please refer to our Refund Policy

Please firstly check whether you purchased the product through App Store/ Google Play or Wondershare official website.

- If the order was placed through App Store/ Google Play, please request for invoice through Apple & Google directly.

Here are some instructions that might help you: 

Google Play

App Store

- For Wondershare.com orders, please follow these instructions to get or modify your invoice.

Step1: Sign into Wondershare Account Center with your Wondershare ID and password.

Step2: Under My Order, click Order History.

Step3: Beside the order you'd like to request for the invoice, click Get Invoice.

Step4: Input your name, address and VAT number (Note: Address and VAT number are optional), and then click Submit.

Step5: The invoice will be sent to your licensed email address within 1 hour. If the invoice is not received, it might be in the spam folder or got blocked by the email server. Please check it in the spam folder.

If you would like to check your order history, follow these steps.

Step 1. Log into to your Wondershare Account Center.

Step 2. In your Wondershare Account Center, click Order History under My Order.

Step 3. All your Wondershare orders will be displayed here!

The minor updates refer to the small updates within one version, like an update from version 7.1.X to version 7.3.X.  

The major upgrades refer to the big upgrade of the software, normally the first number of the version number will change, like from version 7.1.X to version 8.1.X. 

Note:

• Normally, our software perpetual license will enable you to have free minor updates within the version you purchased, but you might need to pay for major upgrades. Or you can still use the version you purchased forever without paying any extra fee if you do not want to pay for a major upgrade.
• All types of subscription terms normally are specified on the price/payment page. Please make sure you check the price plan details carefully. 

1、Review Your Order History

If your order qualifies for a refund (e.g., duplicate purchases, incorrect license type, or incompatible system platform), log in to the https://accounts.wondershare.com/web/history and locate your order history.

2、Submit Your Refund Request

When submitting a request, select the appropriate refund reason and provide necessary details, including the order number, refund reason, and relevant attachments (such as order screenshots and payment records), to expedite the review process.

・If the refund request is due to technical issues, click on Technical Issues, and submit details of your problem along with screenshots or videos to help us better understand and resolve the issue.

3.、Monitor Your Request Status After submitting your request, keep an eye on your email and order status in the User Center. If no action is taken within the specified timeframe, the system will consider the result acknowledged, and the refund request will automatically close. 

Please refer to our Refund Policy.

Please note that refunds usually take 5–7 business days (depending on your bank or payment method).

First, check with your bank or card provider to confirm whether the refund has already been processed. You may need to provide them with your transaction ID for a quicker check.

If you still don’t see the refund after this timeframe, kindly contact our Wondershare Support Team. We’ll be happy to assist you further.

A confirmation email including license information will be sent to you after payment. If you have not received the email, it probably has gone to your spam folder. Please firstly check your junk mail to see whether there is one.

If no confirmation email in the junk mail either, it is possible that the wrong email has been input when placing the order. Please Contact Support Team for assistance with the information prepared:

• A Screenshot of the payment
• Payment date and transaction ID
• The first 6 digits and the last 4 digits of your credit card number
• Full name of the card holder

If you purchase the single-user license, the software is able to be run on one computer only. If you have a desktop PC and a laptop, you can still install the software on both computers, just only run it on one at a time. Please note our license policy as below:

Installation of the program purchased under a Single-User Personal License is restricted to one single personal computer owned by or under control of the licensee plus one additional computer also owned by the licensee, e.g.: One computer at home and another at work, or a desktop at home and a laptop at home. However, at any given time only one copy of the purchased programs may be in use.

Note: With the Single User license, if it has been used repeatedly for more than 5 times, the program will pop up the message We noticed that your registration code has been activated repeatedly. Currently, you can still use it. Please check the security of your information. We will disable it when it exceeds the usage limitation. If you need to use the product on more than two computers, please contact us to upgrade your license to a Multi-user license.

When purchasing a software license from Wondershare, you are purchasing a license to use the software under specific terms and conditions. We want licensed users to get the most from all our software, this means you have the flexibility to use the software on your business computer, your laptop, and even your home computer depending on what kind of license you purchase.

Generally, we have perpetual license, monthly license, quarterly license, yearly license, however, different products might have limited license types due to product characteristics and other reasons. You are allowed to purchase the license you could see from the website, for example, if you see annual, perpetual license on the official website only, it means you can purchase these two license types exclusively.

• Perpetual License

If you buy a Perpetual License you will get lifetime access to the version of the software you purchased the license for, including updates. However, this plan does not include future versions of the software. Should a new major version be released, you would need to purchase a new plan to access it.

• Monthly License

If you purchased a monthly license, you can free upgrade before the subscription ends while for the perpetual license you will need to pay for the next major version. If you purchase a monthly license, it means you pay a monthly recurring subscription fee in order to access the product based on your subscription term. You will lose access to the product if you stop paying the subscription and are paying for ongoing support and software updates after current the subscription ends.

• Quarterly License

If you purchased a Quarterly License, you can free upgrade before the subscription ends while for the perpetual license you will need to pay for the next major version. If you purchase a Quarterly License, it means you pay a Quarterly recurring subscription fee in order to access the product based on your subscription term. You will lose access to the product if you stop paying the subscription and are paying for ongoing support and software updates after current the subscription ends.

• Yearly License

If you purchased a Yearly License, you can free upgrade before the subscription ends while for the perpetual license you will need to pay for the next major version. If you purchase a Yearly License, it means you pay a Yearly recurring subscription fee in order to access the product based on your subscription term. You will lose access to the product if you stop paying the subscription and are paying for ongoing support and software updates after current the subscription ends.

• Personal License

If you purchase a Personal License, it means you’re paying for a Single-User Personal License. Installation of the product purchased under Personal License is restricted to one single personal computer owned by or under control of the license. No matter the reason, if the software has been registered more than 5 times, you will get the warning every time you use the software. Even if the software was registered on the same computer each time, in order to continue using the software a new license needs to be purchased.

• Academic License/Educational License

The academic license could be purchased only when you’re a student or a teacher in official institution or school. The student identity verification service is supported by Student Beans, which are required to log in to Student Beans and follow the verification instructions Student Beans provides. In order to qualify for the student discount, your status as a student must be verified by the Student Beans.

All licenses purchased with a student discount are for personal use only and cannot be used commercially. The student discount is linked to your Wondershare account and cannot be transferred, sold, or exchanged for cash.

• Business License

The Business License has the same license functions as the individual plan, but the included value-added services may vary. For specific differences, please refer to the purchase link. What's more, with business plan you will get the following privilege when comparing to other types of license.

Permission for Company Use, which means the company use includes any use by a business both internal (i.e. training, presentations, and internal communication) and external (i.e. marketing, promotions, and advertising). This also includes the project/video that are the product or service being offered (i.e. editing videos for paying clients).

No Attribution Required, you won’t have to include a statement that your video/file/project is made in Wondershare product when using it for a commercial use.Multi-User Control, which means the business license supports to assign, revoke, and manage end-users through Wondershare ID account.

We also offer Volume Discount, Flexible Payment Options, Flexible Deployment Options, and Enterprise User Management for customers who purchase Business License.

Here are some things you can try.

1.Make sure the purchase email address entered is correct.

2.Find the confirmation E-mail in the email trash.

3.Try to get the confirmation info with Order number or license email by this link: My Order and Retrieve Registration Code.

4.Contact the payment platform, maybe the payment has not been finished yet.