Return Exchange

Here is how to get your order returned or exchanged

Enter the order number or your payment mailbox

find the item in your purchase history, and select Return & Exchange

Let us know why you are not satisfied with the order. We will accept and hear your case fast

Please follow the guidelines to submit your order RETURNS or EXCHANGE request.

( Maximum upload file size : 60 MB )

What is your policy on refund?: Wondershare provides a 30-day Money Back Guarantee for most products (and 7-day Money Back Guarantee for Data Recovery products). Refunds will be approved within this guarantee under the accepted circumstances.
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Why I haven't received the refund yet?: If you have applied for a refund and haven't received the funds yet it could be due to one or more of the following reasons.
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If I buy the wrong product by mistake, can I exchange it?: We offer two solutions for our customers if they end up with the wrong product accidentally.
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Do you charge VAT on my purchase?: Wondershare charges VAT for European Union countries, United Kingdom, Australia and Japan.
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How do I get a refund of taxes paid?: If you have been charged taxes by our payment platform, and you are a tax exempt entity, you will need to contact the payment platform directly. For reversal of the taxes, you would need to fax a copy of Certificate of Exemption form which proves the tax exemption status to the number listed below for your corresponding country. Once that has been received, it is expected that you will get a return of your sales tax within 1-2 business days.
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What is a "1-Year Subscription" and how do I turn off the automatic renewal?: On our official website www.wondershare.com we do provide you two licensing options, 1 Year Subscription as well as Lifetime License. The 1 Year Subscription is only valid for the one year, and after that period the license will be deactivated unless you renew the license.
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