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What is a "1-Year Subscription" and how do I turn off the automatic renewal?

Last Revised: 2017-12-08 17:32:38
1. What is 1 Year Subscription?

On our official website www.wondershare.com we do provide you two licensing options, 1 Year Subscription as well as Lifetime License. The 1 Year Subscription is only valid for the one year, and after that period the license will be deactivated unless you renew the license.

2. What is Automatic Renewal Service and how do I stop it?

Automatic Renewal Service means that the payment platform that you have gone through will charge the amount automatically (plus applicable taxes), prior to the expiration of your 1 Year License.

The payment platform (SWREG or Avangate) will send you an e-mail to inform you that the order is going to expire 7 days in advance. The e-mail will also provide the instructions to cancel the “Automatic Renewal Service”.

For orders handled by SWREG, visit the Cancel Subscription link for SWREG customer support at https://www.cardquery.com and click on “I want to cancel my recurring payment”.

For orders handled by Avangate, you can stop payment simply by logging in to the Avangate myAccount site https://secure.avangate.com/myaccount/, and going to “My Products”. There you can click on “Stop automatic license renewal” beneath each product that has this option enabled.

For orders handled by Regnow, visit the link here and input your order information. Click on the order number and you can cancel the recurring payment.
https://admin.regnow.com/app/cs/lookup

For orders handled by Paypal, visit the link here to cancel a recurring payment (https://www.paypal.com/selfhelp/article/FAQ1067)

Here's how:

  1. Log in to your PayPal account.
  2. Click Profile near the top of the page.
  3. Click Financial info.
  4. Click Update in the My preapproved payments section.
  5. Click Cancel or Cancel automatic billing and follow the instructions
Call PayPal (https://www.paypal.com/selfhelp/contact/call)
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