Support & Learning
To view all product offerings, software details, and pricing, visit overview.
Troubleshooting & help
Product Inquiries
- Can I edit the project again once I've exported it?
- Can I use Filmstock effects in Filmii?
- Can I use the built-in effects in Filmii commercially?
- What is the difference between Filmii, Filmora X, and FilmoraPro?
- How can I adjust the aspect ratio of my video while editing with Filmii?
- How can I save a high quality PNG of a frame of my video?
- Is it free to upgrade to Filmora X from Filmii?
- What is the difference between the paid version of Filmii and the free trial?
- I want to open my project in Filmii on another computer.
- Can I open .miiproj projects with other software or video players?
Technical issues
- What if I need to locate missing files?
- Where the project will be saved to?
- What can I do if my preview is black?
- What can I do if the quality of my exported video is bad in Filmii?
- There is an error messsage "Please check write permission".
- Why is my video playback lagging in the timeline?
- Why is the export process so slow?
- Why is the video quality of my clips poor after I add them to the timeline?
More ways to get help
Account Center
Sign in with Wondershare ID to get invoice, redeem serial number, cancel subscription, etc.
Contact us
Can’t find the answers you’re looking for? We’re here to help.