If you changed your email address and can no longer receive the verification code, please follow these steps to update your email in the Filmora app:
1. Go to the 'Mine' page.
2. Tap the gear icon (Settings) in the top right corner.
3. Tap 'User Center'. 4. Tap 'Email', then tap 'Change Email Address' to update your email. If you do not receive the verification code during the change process, please submit feedback in the app through Mine > Feedback.Clearly explain that you are not receiving the verification code and provide the email address you are trying to use.
If you need our support team to manually update your email address, please include your order receipt (showing the order number), your old email address, and your new email address in the feedback. Our team will verify your ownership and assist you accordingly.
How do I change my account email address?
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